Privacy Policy

Introduction

IMPORT EXPORT DI LU HAIFENG ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We comply with the General Data Protection Regulation (GDPR) and Italian data protection laws.

1. Information We Collect

We collect information that you provide directly to us when:

• Registering an account on our website
• Placing an order or inquiry
• Contacting customer service
• Subscribing to our newsletter

Personal Data includes:

• Company name and contact person
• Email address and phone number
• Business address and VAT number
• Order history and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about orders, products, and services
• Improving our website and customer service
• Sending marketing communications (with your consent)
• Complying with legal obligations

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• SSL encryption for data transmission
• Secure data storage systems
• Regular security audits and updates
• Limited access to personal data

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Shipping and logistics providers (only necessary delivery information)
• Payment processors (for secure transaction processing)
• Legal authorities (when required by law)

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

6. Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to data processing

To exercise any of these rights, please contact us at info@import-exp.com

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Business records are typically retained for 10 years in compliance with Italian tax and commercial laws.

8. International Data Transfers

Your data is primarily stored and processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact: