Return & Refund Policy
Last Updated: January 18, 2026
B2B Policy Notice
This policy applies to business-to-business (B2B) wholesale transactions only.
1. Return Timeframe
Returns must be initiated within:
- Defective products: 7 days from delivery
- Wrong items shipped: 7 days from delivery
- Quality issues: 14 days from delivery
2. Return Process
Contact info@import-exp.com with your order number and photos.
IMPORT EXPORT DI LU HAIFENG
Email: info@import-exp.com
VIA BALDINUCCI 69, 59100 PRATO (PO), ITALIA